Shipping policy

Shipping Policy

Last updated: 19 May 2026

This Shipping Policy explains how The Dormanes processes and ships your orders. By placing an order with us, you agree to the terms outlined below.

1. Shipping Destination

We currently ship to addresses within South Africa only. International shipping is not available at this time.

2. Shipping Methods & Carriers

We partner with reputable courier services to ensure your order is delivered safely and efficiently. The available shipping methods and carriers will be displayed at checkout based on your location.

3. Order Processing

All orders are processed within 1–2 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, order weight, and dimensions. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Standard Shipping: Rates calculated at checkout
Free Shipping: Available on qualifying orders — check our website for current thresholds and promotions

5. Estimated Delivery Times

Once dispatched, estimated delivery times are:

Major metros (Johannesburg, Pretoria, Cape Town, Durban): 2–3 business days
Secondary cities & towns: 3–5 business days
Remote & outlying areas: 5–7 business days

These are estimates only. Actual delivery times may vary due to courier delays, public holidays, or other factors outside our control.

6. Shipment Confirmation & Tracking

You will receive a shipment confirmation email with a tracking number once your order has been dispatched. Use this number on the courier's website to track your parcel in real time.

7. Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. The Dormanes is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@thedormanes.com and we will do our best to assist before dispatch.

8. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date. We will liaise with the courier on your behalf to resolve the issue promptly.