Privacy Policy

Last updated: April 14, 2026

At The Dormanes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you place an order.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your orders, products, and promotions
Improve our website and customer experience
Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your personal information

6. Cookies

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.